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Customer Service Representative |
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This position needs an energetic, polished individual
to work in a professional environment. The qualified individual will
possess strong communication skills and ensure all customer service
rendered meets or exceeds client satisfaction. Person must be a bright,
quick learner that is dependable and have a great team player attitude
and outgoing personality that will make a great first impression with
every contact. |
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To apply for "Customer Service Representative" position please
send us your cover letter & resume by
clicking here. |
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I. Essential Knowledge, Skills and Abilities
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- Professional attire required.
- Answers/transfers/screens incoming calls for office departments.
- Effectively manages incoming calls on a multi-line phone system.
- Demonstrates exceptional communication and customer service skills.
- Demonstrates a pleasant and professional demeanor and phone manner.
- Ability to multi-task and adapt to a given situation.
- Maintains current and accurate call records, message log and consumer database.
- Answers customer questions and resolve issues relating to
claims, warranties, and servicing products.
- Processing orders via telephone, fax, and customer intranet
websites.
- Responding to customer requests for product availability,
product specifications, certification requests and returns.
- Demonstrate excellent follow up with all contacts.
- Refer higher level client issues, questions or problems to the
appropriate senior support personnel.
- Interact with Sales, Marketing and Operations to provide
service excellence.
- Work with the sales organization to generate sales on low
velocity products.
- May serve as first point of contact for all consumers and
contacts on a daily basis or as needed.
- Demonstrates strong organizational skills, ability to
prioritize workload and work efficiently with minimal
supervision.
- Ability to operate office equipment and technology such as
computers, printers, scanner & support software, telephones,
facsimile machines, and copier.
- Additional tasks as assigned.
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II. Education and Experience Required
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- Minimum 6 months experience in call center environment in a
similar position.
- Experience with multi-line phone system and
computers.
- High school diploma or equivalent is required.
- Minimum typing ability of 30 wpm.
- Knowledge of Microsoft Office suite, including Word, Excel, Access and
Outlook.
- Sales experience a must.
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III. Working Hours and Compensation
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- Monday: 8am-6pm | Tuesday through Thursday: 9am-6pm | Friday: 9am-5pm
- Compensation will commensurate with experience
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To apply for "Customer Service Representative" position please
send us your cover letter & resume by
clicking here. |
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